The calls you miss
After-hours, on a job, on another line - every unanswered call is a customer deciding whether to wait or move on. Most move on.
Voice & scheduling for service businesses
The call gets answered. The job gets scheduled. Nothing dropped.
Service Relay answers the calls you'd miss and books them into the right slot - because it knows how long your jobs take, who's free, and how far the drive is.
Coming soon: call the Service Relay agent and try it yourself, the way a customer would.
The premise
A missed call isn't a missed call. It's a job that just dialed your competitor.
01 /The problem
Voicemail is where good jobs go to die.
When the phone rings and no one can pick up, the work doesn't wait. The caller hangs up and dials the next name on the list - and even the calls you do catch still have to be scheduled by hand, around jobs, drive time, and who's actually free.
The scheduling scramble
The jobs you do catch get squeezed onto the calendar from memory - the wrong slot, the wrong tech, an impossible drive between two stops.
The day that falls apart
One tech runs behind and the rest of the board is suddenly wrong, with no easy way to see what has to move.
02 /How it works
One call, one lap of the track - and the loop stays closed.
Pick your trade and follow one call around the track - answered, scheduled, owned, adjusted, and closed, with the owner seeing all of it. Nothing drops. The loop keeps turning.
Capture
Call answered, details captured
Schedule
Booked into the right slot
Assign
The right tech owns it
Adjust
Runs behind? Schedule adapts
Resolve
Job done and closed out
Visibility
Owner sees the whole board
On the track
A service call
runs the full loop - answered, scheduled, and done.
CaptureCall answered, details captured
ScheduleBooked into the right slot
AssignThe right tech owns it
AdjustRuns behind? Schedule adapts
ResolveJob done and closed out
VisibilityOwner sees the whole board
↻ and back to the start. The loop keeps turning.
Without Service Relay, a missed call quietly becomes a competitor's job.
03 /Why it's different
Other tools take a message. Service Relay schedules the job.
Anyone can bolt a chatbot onto a phone line. The hard part - and the part that actually saves you money - is putting the job in a slot that works in the real world. Service Relay schedules the way you would, because you tell it how your business runs.
It knows your jobs
You set how long each kind of job really takes, so the calendar reflects reality instead of wishful thinking.
It knows the drive
It accounts for travel between stops, so you don't promise two jobs across town in the same half hour.
It knows your team
It books the right person for the work, and when someone's running behind, it shows you exactly what to move - you approve, it adjusts.
It knows an emergency
When a call is a true emergency, Service Relay recognizes it on the spot and routes it straight to the right on-call person - not into a queue or a voicemail.
Start where you are: keep your current calendar and let Service Relay handle the calls, or run the whole schedule on Service Relay. It adapts to how you already work.
04 /Who it's for
Owner-led service businesses where every call is a real job.
Service Relay fits trades where a missed call is lost revenue and the schedule has to account for real-world constraints. If you run the kind of shop where the phone ringing at the wrong moment costs you, it's for you.
Common fits
Plumbing
After-hours emergencies, dispatch by urgency and location, on-call rotation.
HVAC
Seasonal call surges, route-aware scheduling, no-heat and no-cool priority jobs.
Roofing
Storm-driven lead spikes, crew scheduling, inspections and follow-up that can't slip.
Restoration
24/7 water and fire damage calls, zone-based dispatch, crews that can't miss a call.
Tree service
Storm-driven demand, crew and equipment scheduling, on-site estimates that turn into booked work.
Other home services
Electrical, garage doors, pest, landscaping - any owner-led shop where calls turn into scheduled visits.
Service Relay is configured to your trade - you define your jobs, durations, zones, and team - so it isn't locked to any one industry.
05 /About
From the operations floor to the software.
Doug Broughton Founder
Spent years leading high-volume logistics operations before a decade building software and AI - so the scheduling intelligence comes from someone who has actually run the kind of operation it serves.
06 /FAQ
Common questions.
Does it replace my current scheduling tool?
Only if you want it to. Service Relay can handle just the calls and write jobs into the calendar you already use, or it can run your whole schedule. You choose.
What does the agent actually do on a call?
It answers, sounds natural, captures the caller's name, number, the job, and the address, and books it into a slot that fits your jobs, your team, and your drive times. If it's a true emergency, it's detected on the call and routed straight to the right on-call person.
What if a tech runs behind?
The tech reports it, Service Relay works out what needs to move, and you approve the change before anything reaches a customer. Nothing reschedules itself behind your back.
How do you handle my customers' information?
Caller details are encrypted, and the system is built so sensitive information is never exposed where it shouldn't be. You own your data.
How do I get started?
Book a short call. If it's a fit, your business gets configured to your trade - jobs, durations, zones, and team - and you go live.
Stop sending jobs to voicemail
Let's get your calls answered and scheduled.
Book a short, no-pressure call. We'll talk through how your shop runs and whether Service Relay fits - and soon you'll be able to call the agent and hear it for yourself.